Do you want to join Philip Morris? We're looking for a :

At PMI, we embrace innovation. We utilize an automated safety database hosted on a multitenant platform, which necessitates a shift in typical system maintenance while adhering to GxP guidelines. Continuous system releases provide ample opportunities for further improvements in our system usage.
We seek a candidate who can connect system performance data with business requirements, someone inquisitive, solution-oriented, and innovative.
Your role will be to manage the assigned safety systems maintenance activities including but not limited to:

• IT support liaison: ensure all incidents are appropriately addressed by the IT support and escalated if needed
• ISQA liaison: ensure system inspection readiness at all-times by following GxP quality principles, be the safety systems Subject Matter Expert for audit/inspection.
• Case management liaison: together with the Case Management team detect and implement technical solutions to facilitate automated case processing

In your role, you will have the ability to support our safety operational excellence and contribute to our pioneering work on automated safety systems.

• Oversee the IT support team to ensure timely and effective resolution of incidents
• Establish and follow incident escalation processes
• Manage new system releases / patch fixes implementations
• Define the business requirements with the Case Management team and implement them in the Safety Database following the Change management process
• Detect system performance issues and support solution implementation
• Create templates for aggregate reports (e.g. Signal Detection) and generate them on an adhoc basis
• Implement new systems or technical solutions in the Safety Systems landscape in collaboration with IT, Validation team and other stakeholders

Author and maintain guidelines and instruction documents, support QMS maintenance