ERP Specialist (all genders)

• Act as the first-line support interface for ERP-related stakeholder requests, questions and incident reports.
• Independently perform system configurations in Odoo (e.g., pricing rules, field visibility, approval workflows).
• Conduct ERP onboarding and training sessions for new business users across departments.
• Maintain and regularly update user documentation, FAQs and knowledge base articles tailored to different teams.
• Support creating out of the box reports needs using Odoo native functionality.
• Work closely with the Business Analyst and POs to validate unclear or complex requests, identifying recurring issues for improvement.
• Filter and triage incoming Jira tickets/ requests, determining which items require escalation to Product Owners or Developers.
• Simulate scenarios in staging and test environments to find root causes before escalation.
• Collaborate with the Rotating Support Role to ensure accurate handoff of bugs and system performance issues.
• Proactively monitor ERP usage to identify misuse, training needs or potential improvements in business processes.
• Provide feedback to the System Architect and Product Owners regarding recurring usability challenges and potential configuration solutions.
• Act as a functional bridge between business users and technical teams, translating business needs into system configuration tasks when possible.
• Support UAT coordination for configuration-driven changes and regression testing when needed.

• Solid understanding of ERP systems, with hands-on experience in Odoo
• Demonstrated experience working directly with business stakeholders, including triaging issues, supporting GTM team and conducting rootcause analysis
• Experience in cross-functional collaboration with tech and business teams
• Strong analytical skills with a structured approach to problem-solving
• Comfortable using Odoo staging/testing environments to simulate and validate workflows
• Familiarity with system configuration and troubleshooting in Odoo
• Proactive communicator who can clarify ambiguous input and think in business terms
• Attention to detail and curiosity to explore root causes of problems
• Fluent in English (written & verbal)
• Hands-on knowledge of quoting, billing or order management flows
• Comfortable working with ticketing systems (e.g. Jira)

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• Permanent employment contract at our headquarters in Nuremberg
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
• We actively support your health by funding membership of the Urban Sports Club
• Paessler is a fast-growing midsized company that has been in the market for 20 years
• The company is focused on long-term goals and is currently comprised of 350 employees