Job Description Summary

Location: Munich, Germany

This role is based in Munich, Germany. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

As the Facility representative at the country level, you will ensure smoothly run Facility Operations, oversee maintenance and ensure compliance with HSE standards, manage vendors and assess KPIs while working with procurement to ensure cost effective services. You are responsible for coordinating activities with landlords, to run small projects & collaborate with internal stakeholders to ensure customer satisfaction. You have a data-driven approach and a customer-centric mindset.

Job Description

Key responsibilities:

Facility Operations & Customer Engagement

• Ensure the workplace is attractive and productive for teams and employees.

• Collect and act on customer feedback to improve the workplace experience.

• Manage space allocations, office moves, and seating arrangements according to business needs as well as address daily facility issues, ensuring reliable and efficient site operations.

Maintenance & Compliance

• Monitor health, safety, waste and energy usage to improve efficiency and sustainability.

Vendor and Service Management

• Work with procurement to ensure cost-effective services.

• Manage providers for cleaning, security, food services, etc., and assess their performance using adequate KPIs and metrics.

• Negotiate contracts and identify opportunities for cost reduction.

Workplace Support Services

• Supervise non-technical services such as reception, mail delivery, cleaning, pantry management, office supplies, and transportation.

• Coordinate services like parking, shuttle management, and gym operations.

Health, Safety, and Environment Compliance

• Ensure facilities meet health, safety, and environmental standards as well as promote a positive safety culture and proactively mitigate risks.

Real Estate Management

• Effectively communicate with landlords ensuring contractual obligations on building maintenance and sustainability improvements are met on time and risks are mitigated.
• Handle lease-related negotiations with Procurement and Legal.

• Collaborate on service delivery and improvements.

Metrics and Reporting

• Track and report key performance indicators (KPIs) such as budget and other financial results, customer satisfaction, and energy efficiency and provide insights on space usage, service quality, and cost efficiencies.

Essential Requiements

• Education: Bachelor’s in Business Administration, Finance, Facilities Management, Architecture, or Engineering.
• Technical Expertise: experience in facility management (preferably in pharmaceuticals or related industries), with knowledge of operations, finance, soft services and maintenance.
• Leadership: Ability to lead projects and vendor teams effectively.
• Vendor Management: Skills to select vendors, negotiate contracts, and ensure high performance.
• Problem-Solving: Proactively resolve challenges to ensure business continuity.
• Client focus & Communication: Strong interpersonal skills to interact with stakeholders and employees.
• Proficiency in German and English (written and spoken)

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.