Hybrid

Start: asap

Tasks: Content Moderator

• Review and monitor user-generated content to ensure compliance with platform policies and community standards
• Investigate and resolve reported cases of policy violations, fraud, or inappropriate behavior
• Identify and escalate high-risk issues while maintaining confidentiality and data security
• Provide timely, empathetic support to users, balancing platform integrity with user satisfaction
• Collaborate with internal teams to enhance processes and ensure continuous service improvement
• Track key performance indicators (KPIs) to maintain quality standards.

Task: Customer Support Agent:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

Skills

German C2

Benefits:

• Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island.
• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.