Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

• You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products
• You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)
• To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge
• You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company
• Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job

• You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and have expertise in the field of broadcasting and/or IT technology
• You have experience in the broadcast industry with good knowledge about IP-based media networks - with a focus on audio infrastructure and its integration into media network solutions
• Ideally, you already have experience working with Lawo products, particularly with mc ² consoles and the associated audio devices
• You have a proactive approach and work independently, in a timely, structured and reliable manner
• You are a team player with a customer-oriented attitude and customer service skills
• You have excellent verbal and written communication skills, are fluent in English (a must) & German (an advantage) and ready for domestic and international travel

• A highly motivated team and an international environment
• Flexible working hours and home office days
• Attractive salary with additional benefits
• Company pension scheme
• Language courses and other training opportunities
• Daily catering with a wide range of dishes
• Sun terrace for breaks
• Employee Events
• Foosball table and band rehearsal room
• E-Bike Leasing
• ...