Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Regensburg is a competence center for high potent solids, e.g. cancer medicines.

• Lead and manage customer relationships for the Regensburg site with a strong focus on customer centricity and satisfaction.

• Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality) and customers – ensuring transparent, fact-based communication and timely updates.

• Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level.

• Establish and improve processes and tools (e.g. SAP) to enable order tracking and structured complaint handling.

• Ensure that customers can engage directly with experts on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM).

• Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement.

• Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, orders) and represent the site confidently in demanding customer discussions.

• You will be part of the Site Leadership Team, reporting directly to the Site Head and dotted-line to the VP Customer Service (Corporate).

• Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles in a manufacturing / contract manufacturing environment.

• Proven ability to balance customer orientation with assertive negotiation and business acumen.

• Strong contract management and negotiation skills, ideally in regulated or supply-driven industries.

• System- and process-savvy (preferably SAP) with a fact-based communication style.

• Experienced people leader with a track record of building teams and shaping customer-focused processes.

• Fluent in German and English.

• High presence on site (normally 5 days a week) in comination with occasional business trips.