At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

The Endress+Hauser International team works in six regions across the globe, supporting local teams and sales partners in over 100 developing, emerging, and industrialized countries. We serve complex markets at different levels of maturity with various requirements while contributing to economic, ecological, and social improvements in an often challenging environment.
The headquarters in Reinach is home to the company leadership team and support functions, as well as Endress+Hauser Africa which serves our customers on the African continent. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation."

We are looking for a Service Administrator to join our Group as a member of the Customer Service Team within Endress+Hauser International AG. The position is in Reinach, Switzerland and reports to the Director Service, located in Reinach.

What is the role about?
Are you interested in taking ownership of managing service messages for our customer service team? Do you enjoy working in dynamic, international environments and are prepared to delve deeply into the handling of service cases? Are you communicative, self-organized and open for new methods? If you meet these qualifications, we look forward to receiving your application.

Which tasks will you perform?
You will:

• Manage service messages and support the Regional Support Center and Sales Offices in following up on open field cases.
• Coordinate service jobs to resolve outstanding recall topics in collaboration with sales channel partners and customers.
• Handle daily operations related to qualification, tooling, and invoicing of Authorized Service Providers on a monthly, quarterly, and yearly basis.
• Maintain accurate reporting and documentation to ensure compliance with internal and external standards.
• Support the coordination of international service activities and manage the filing of relevant supporting documents.

What do we expect from you?
You:

• Have a background in technical or commercial education.
• Bring relevant work experience in a service or coordination role – whether you're just starting out or already have a few years of experience.
• Have good communication skills and communicate confidently in both German and English.
• Work in a self-organized and structured way, with a proactive mindset and a hands-on attitude.
• Are open to new methods and technologies and enjoy working in a communicative, collaborative and international environment.

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.
• We prioritize Work-Life Balance, offering flexible working hours and remote work opportunities to support our employees in maintaining a healthy balance.
• We provide On-Site Amenities such as our canteen and fostering a convenient and environmentally conscious workplace environment.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We support Family-Friendly Policies, including daycare places and childcare services during holidays, to assist our employees in balancing their professional and family commitments.

How do you apply?

To apply we kindly ask you to upload your documents on our career page.
Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.