Qualifications

• Degree in Electronics or Mechatronics Engineering.
• Minimum 3 years of experience in a quality-related role, preferably in the automotive sector.
• Strong background in analyzing mechatronic and electronic assemblies.
• Solid understanding of quality and process engineering principles.
• Excellent communication and organizational skills, with a structured and proactive approach.
• Fluent in English (written and spoken); German is a plus.
• High level of autonomy and logical thinking.

Responsibilities

• Act as the primary contact for customer complaints and ensure timely support.
• Analyze issues in mechatronic systems and document findings using SAP QM.
• Collaborate with production process managers and departments like R&D and SQA to define corrective actions (immediate, medium, and long-term).
• Prepare and deliver detailed analysis and 8D reports to customers.
• Monitor and manage customer portals to ensure complaint resolution and communication.

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