With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

Unilever Italy is looking for a motivated Response Planner to join the Customer Operations team, with a specific focus on Demand planning. The Response Planner is a pivotal position within the Personal Care Business Unit. This role entails managing stock, ensuring superior customer service, and minimizing obsolescence while supporting the team in creating sales forecasts as part of the S&OP cycle. He/She will contribute also to local repacking operations, all while achieving service objectives and reducing obsolescence.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Manage stock levels and ensure exceptional customer service.
• Minimize obsolescence through effective planning and coordination.
• Serve as a vital link between the local business and the supply network, ensuring proper visibility of needs to sourcing units and driving business decisions to mitigate service issues.
• Actively participate in the S&OP cycle, contributing to cross-functional meetings and discussions.
• Plan and schedule repacking operations, coordinating with external suppliers to ensure timely production and delivery.
• Ensure product availability and manage reorders of materials.
• Achieve service and obsolescence reduction targets by maintaining a proactive approach to supply chain management.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Skills:

• Strong analytical skills, with the ability to evaluate data and develop actionable insights.
• Resilience and adaptability in a dynamic organizational environment.
• Excellent communication (verbal and written) and interpersonal skills, with the ability to collaborate effectively across teams.
• Demonstrated leadership, influencing abilities, and autonomy, with a curious mindset and a team-oriented approach.
• Self-motivated and solution-oriented, capable of prioritizing effectively under high-pressure conditions.
• Familiarity with planning KPIs and a solid understanding of planning in FMCG is advantageous.
• Proficiency in PowerBI and PowerQuery, with advanced skills in Excel.
• Knowledge of SAP and RapidResponse is a plus.
• Excellent command of the English language, both written and spoken.

Qualifications:

• Candidates with degree in Economics, Management, Industrial Engineering, or related fields are strongly preferred
• Relevant experience in planning, particularly within the FMCG sector. However, we are open to considering candidates with diverse backgrounds who demonstrate the necessary skills and competencies for this role

Leadership

Our Critical Behaviors

• Care Deeply
• Focus on What Counts
• Deliver with Excellence
• Stay Three Steps Away

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.