Sandoz is a global leader and pioneering provider of sustainable biosimilar and generic medicines. We are shaping a simpler, more efficient commercial engine to extend patient access worldwide while improving marketing productivity, speed‑to‑market, and customer experience.

In Switzerland, we work every day to broaden the use of generics further to improve the health of patients, while making the Swiss healthcare system more financially sustainable. Today, the generics market in Switzerland results in savings of almost 500M CHF per year for the Swiss healthcare system!

Are you passionate about using data to drive growth? Join Sandoz Switzerland as a Business & Customer Insights Manager!

As the Business & Customer Insights Manager, you are the primary Business Partner for the BU Management and PM-Team for (strategic) analytics regarding market, competitor and customer insights. Based on detailed quantitative as well as qualitative analyses (external and internal sources) you define clear recommendations for go-to-market approach, resource allocation as well as M&S execution.

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Systematic generation of insights and recommendations for the Business Units and the leadership teams

• Ensuring the correctness of the compilation and monthly analysis of market data including dashboards, and deduction of actionable insights

• Creation of actionable ad hoc market, product and business analysis based on internal and external data

• Creating insights presentations for the marketing and sales leadership team

• Leading insights projects for the business unit and deriving recommendations for the go-to-market model and resource allocation both for base portfolio and key launches

• Identification & reporting of key trends and growth opportunities

• Steering and coordination of projects with other markets, shared service departments or agencies (e.g. market research)

• Ensuring alignment of insights and dashboards structure with the go to market model

• Close collaboration across teams and functions (SFE, Data Management, BPA, Portfolio and Launch locally and within Region Europe)

What you’ll bring to the role:

Essential Requirements:

• University degree in business administration or comparable studies

• 5+ years of experience in Pharma industry or Consulting

• Strong analytical mindset with the ability to independently perform analyses across financial, market and activity data in Excel to extract relevant insight for the business

• Structured way of working and ability navigate complexity as well as connect insights needs with processes and data bases

• Strong communication skills and ability to hold presentations both to operational and top management levels

• A willingness to do "doer-tasks", as well as high-level strategic tasks, necessary to support and help the business

• A collaborative nature and good ability to work in teams with effective communication and interpersonal skills

• Fluent in English

Desirable Requirements:

• Proficiency in German & French

• Knowledge of QlikCloud (or other data visualization tools)

• Experience in Matrix organizations

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment To Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation
Sandoz is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to claire.gratton@sandoz.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message

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