At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

In this very versatile position in Global Customer Support, you join a team responsible to provide advanced troubleshooting and support, as well as training, and documentation to regional centers and to our affiliates worldwide. You consistently work with cross-functional teams, and participate in feature and design reviews. You help to create a bridge between the needs of our customers and affiliates, and our global stakeholders.

Your main tasks would include:

• Create, review and maintain Service training content and methodology for job-oriented trainings on Coagulation systems.
• Conduct trainings for the first level support, regional trainers and global staff to support end customers.
• Provide the second level support for affiliate/regional service professionals in order to minimize system down times at customer sites, allowing for a fast workaround or solution.
• Provide on-site support for local and regional service activities to ensure success in troubleshooting workflow and applications, as well as first installations and updates.
• Contribute to the knowledge transfer from R&D to the team, as well as to service and country / regional support representatives.
• Write, maintain, review and publish service related documentation and other support documents.

Who you are

To be successful in this role the following qualifications / traits are preferred:

• Academic degree in engineering, science, medical or related field is preferred
• Several years of work experience in the area of medical technology in either product support, manufacturing, Research & Development or equivalent experience
• Interdisciplinary orientation with the ability to work on Application, Clinical/Medical, Hardware/Software issues will be a plus
• Experience / knowledge of Coagulation/Hemostasis Biology/Systems is a plus
• Certified trainer or related experience is a plus
• Strong interpersonal and stakeholder management skills, including a customer focused approach, and highly effective teamwork and collaboration skills
• Strong analytical skills to resolve issues
• Ability to explain complex technical concepts in an understandable manner
• Strong intercultural competencies, and excellent communication skills
• Fluent in English, oral and written
• Willingness to travel up to 20% of the time

Does this sound interesting to you? We are happy to receive our application.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.