Are you passionate about Salesforce and ready to take on exciting enterprise-scale projects? We’re looking for a talented Service Cloud & Experience Cloud Consultant Mid-level to Senior-level to join our team! Ideally, you’ll bring experience from a large consulting firm or have a similar consulting background, where you’ve honed your skills across Salesforce’s core clouds.

• Lead Service Cloud and Experience Cloud implementations for enterprise clients
• Act as a functional lead in client workshops and discussions, translating business requirements into technical solutions
• Guide clients through best practices, solution design, and roadmap planning
• Provide hands-on configuration, customization, and deployment support
• Collaborate with cross-functional teams (Consulting, Development, Service) to deliver end-to-end Salesforce solutions

• Independently lead client discussions, bringing innovative digital transformation ideas and solution strategies to the table based on your proven expertise.

• 4+ years of hands-on Service Cloud implementation experience

• 1+ year of Experience Cloud (Community Cloud) implementation

• 2+ years serving as functional lead in client discussions with enterprise customers

• Strong knowledge of Salesforce architecture and integration patterns

• Proven track record delivering successful Salesforce projects in a consulting environment

• German language skills are a must have

• Excellent communication and presentation skills in both German and English

• Bonus: Experience with Marketing Cloud or Sales Cloud

• You have hands-on technical experience and understand the details behind Service and Experience Cloud implementations

• You’re comfortable taking ownership of client relationships and driving projects forward

• Certifications in Salesforce Business Analyst, Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant and/or Salesforce Sales Cloud are considered a benefit

Peak & Peak is a consulting firm dedicated to the digitalization of marketing, commerce, sales, and service sectors. We offer tailored optimizations through technology, providing services that range from strategic consulting to comprehensive solution implementation.

While our approach is technology-independent, we primarily utilize Salesforce solutions for implementation, as we are an official Salesforce partner. Our clientele includes organizations of varying sizes, and our operations are headquartered in Mannheim, with additional locations in Saarbrücken, Berlin, Switzerland, Lisbon, Évora (Portugal), London, Greece, and New York. Our primary focus is serving medium-sized enterprises within the DACH region and globally.

Our project portfolio spans multiple industries, with particular emphasis on the following sectors, which share common operational processes:

• Consumer Goods Industry

• Healthcare & Life Sciences

• Manufacturing Companies

Moreover, we have developed a specialization in the NGO sector, successfully executing numerous projects for non-profit organizations.

To effectively address our client's challenges in digitalization, our team of over 80 experts is organized into specialized competency groups. We operate in an agile environment on projects and provide substantial expertise in the following areas:

• Architecture & Development

• Consulting

• Operations & Delivery

• Operations Excellence & Managed Services