About Longines

Longines has been established in Saint-Imier, Switzerland, since 1832. The watchmaking house boasts expertise forged in tradition, elegance and high performance. Seamlessly blending tradition and innovation, Longines is renowned for timepieces that reflect elegance and timeless sophistication – qualities embodied by its Ambassadors of Elegance, including Jennifer Lawrence, Henry Cavill, Kate Winslet and Barbara Palvin to name but a few. Longines is a member of Swatch Group Ltd, the world’s leading manufacturer of timepieces. The brand with the winged hourglass as its emblem has outlets in over 150 countries and stands as one of the world’s leading watch brands.

Key Responsibilities

• Support Boutique Manager and wider team with daily operations
• Assist in planning staff rosters to ensure adequate coverage
• Review operational reports to ensure compliance with policies and procedures
• Oversee inventory levels, including transfers, damages and CS stock
• Support sales performance by motivating the team and leading by example
• Ensure exceptional customer service and handle escalated customer issues
• Implement sales training programs and support ongoing staff development
• Manage Longines E-Learning and SGA training modules for timely completion
• Assist with recruitment and setting performance objectives with management
• Provide daily support to Customer Service, including staffing and escalations
• Ensure accurate daily reporting of sales figures and boutique operations
• Ensure the highest level of client service at all times

Skills & Experience

• Minimum 5 years retail experience in the high-range product or luxury sector preferred
• Tertiary qualifications in Business administration preferred
• Highly developed and proven customer service skills
• Proven retail management experience
• Computer literacy skills: Word, Excel.
• Excellent organisational skills
• Excellent oral and written communication skills
• Numerical and financial skills
• Strong analytical and problem-solving skills
• Effective time management skills
• Team player
• Energy, drive and enthusiasm