Who We Are

Walker West Music Academy is a vibrant music school for students of all ages, from 5-year-olds to adults. We offer affordable, accessible, high-quality instruction in all genres of music with a special emphasis on jazz, gospel, and improvisational music. Founded by African American musicians, Walker West is believed to be the oldest community music school of its kind in the nation. The high-quality music education we provide is rooted in the African American cultural experience, creating a nurturing environment where students and educators form a genuine community of learning.

Why You’ll Love Working Here

Our faculty consists entirely of working musicians who bring real-world experience into every lesson. At Walker West, we're not just teaching music, we're building connections, fostering creativity, and honoring the rich traditions that make music a powerful force for bringing people together.

Wages and Benefits

$23.00 per hour; Earned Sick and Safe Time (ESST) as legally required.

Schedule

This is a regular, part-time position that will work 15 hours per week Monday-Thursday from 5PM-8PM, and/or weekend hours as needed.

A Typical Day in the Life…

A typical day as Walker West’s Student Services Coordinator provides an opportunity to assist with day-to-day management of students’ affairs and will be the first point of contact for all families and guests entering the building. Responsibilities will include the following:

• Monitoring building entry and greeting all students, families, and guests, including managing sign-ins.
• Addressing basic facility needs in the lobby and student services office (not including janitorial services).
• Maintaining an organized front desk with readily available registration, program, and marketing materials.
• Providing comprehensive information about programs, registration, scheduling, and special events to in-person visitors and callers.
• Managing phone communication, including answering calls and checking messages promptly.
• Creating and maintaining accurate student files.
• Coordinating lesson schedules between families and teachers efficiently.
• Processing and posting tuition payments.
• Tracking student daily attendance.
• Coordinating and scheduling make-up lessons.
• Communicating all schedule changes to parents, students, faculty, and staff in a timely manner via phone and/or email.
• Assisting with event set-up and tear-down, as needed.

Who You Are

• You have a high school diploma, GED, or associate’s degree; or you have 1-3 years of relevant experience in a receptionist, administrative, or customer services role or demonstrate any equivalent combination of education, training, and work experience.
• It is preferred if you have previous experience handling payments or basic bookkeeping, scheduling, and managing customer inquiries.
• You have excellent communication skills, both verbal and written.
• You have strong organizational skills.
• You are proficient with computers, including Google Suite (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Meet) and Microsoft Office Suite (Word, Excel, Outlook).
• You have experience with databases or CRM software.
• You demonstrate strong attention to detail and the ability to multitask.
• You demonstrate a proactive and independent work ethic.
• You have a customer-focused attitude and strong problem-solving skills.

Diversity and open expression are fundamental to the work of Walker West. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.