Reporting & Analysis:

• Develop and maintain comprehensive reports on the ROI of CRM activations, providing actionable insights to optimize campaign performance.
• Analyze CRM data to identify trends, patterns, and opportunities for improvement in customer engagement and conversion.

Event Support:

• Assist in the planning and execution of events focused on data capture and lead conversion.
• Analyze event data to measure the effectiveness of data capture and lead generation strategies.

Data Management & Integrity:

• Monitor and follow-up on database ticket creation to enhance the sanity and accuracy of our customer database.
• Collaborate with the data team to identify and resolve data quality issues.
• Contribute to the development and implementation of data cleansing and enrichment processes.

CRM Project Support:

• Provide support for Richemont CRM projects, including our clienteling app and digital catalogue initiatives.
• Assist with user testing, documentation, and training related to new CRM features and functionalities.
• Contribute to the development of communication materials to promote CRM adoption and engagement.

Training & Evangelisation:

• Evangelize and train local markets and HQ teams on new CRM systems and best practices.
• Maintain and update the training structure, shared spaces, and documentation to ensure resources are current and accessible.
• Develop training materials and conduct training sessions to promote effective use of CRM tools and strategies

HOW YOU BECOME PART OF THE JOURNEY.

• University degree in Business, Economics
• Hands-on personality that is used to work independently, very organized and has a strong attention for details
• First practical experience in the field of marketing activation. Knowledge of CRM and digital tools is required (Salesforce and Google Analytics are a plus)
• Business fluent English skills are required, German or French is a plus

WHAT YOU CAN EXPECT FROM US.

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

• Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
• Yearly health insurance contribution of CHF 2'340 for fulltime contracts.
• 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
• Special conditions on selected IWC & Richemont products.
• Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
• IWC Sport Club (est. 1972) for sport enthusiasts.
• Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
• Memorable internal events (Christmas, summer after work drinks, etc.).
• And many more!