Tasks:

You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.

Skills:

• Strong phone and verbal communication skills, along with active listening. • Fluency in both German verbal, written • Working level of English • Work experience in the travel, airline, hospitality or similar industry is an advantage • Work experience in a customer experience center is an advantage • Good typing and computer skills (MS Office applications) • Be organized, have decision-making and analytical skills • Team player with a great attitude • High school education

Offer

• Fulltime role with working shifts between 9:00 and 20:00 Monday - Sunday

• Competitive salary with monthly performance-based bonuses • Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs

• Health and Wellbeing initiatives • Relocation support if needed (accommodation and travel expenses) Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Hybrid: 3 months training / Hybrid might be an option after 6 months based on performance

Day shifts

German Mon-Fri (9-20) : 3,700-3,800 BGN

Night Shifts 3600 + up to 1000 depending on covered number of night shifts + additional payment for weekend coverage + night work adder

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.