Telephone customer advisor (m/f/d)
Telephone customer advisor (m/f/d)
Telephone customer advisor (m/f/d)
Telephone customer advisor (m/f/d)
persona service AG & Co. KG
Internet, IT
Sprockhövel
- Art der Beschäftigung: Vollzeit
- 35.500 € – 47.000 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Telephone customer advisor (m/f/d)
Über diesen Job
Telephone customer advisor (m/f/d)
What you can always rely on at persona service:
- direct path to permanent employment with our clients
- close support through the entire application process
- close coordination with you and your potential employer, taking your wishes into account
- intensive preparation for the interview
Job description
- You will be responsible for providing telephone support and advice to customers and ensuring seamless communication
- In addition, you will be responsible for the qualified processing and documentation of all incoming customer enquiries within the IT systems
- Furthermore, you will be responsible for entering customer orders and accompanying the entire process through to successful administrative processing
- Maintaining master data and general correspondence
- .systems
- In addition, you will be responsible for recording customer orders and overseeing the entire process through to successful administrative processing
- Maintaining master data and general correspondence with contact persons are also part of your daily sales tasks
- As part of your job, you will support the team in processing complaints and find customer-oriented solutions to problems
- Finally, you will be responsible for the timely follow-up of offers and actively support the interfaces in day-to-day operations
Requirements
- You have completed training as an office management assistant (m/f/d), industrial clerk (m/f/d) or e-commerce clerk (m/f/d)
- In addition, you have sound professional experience in telephone customer service or in a comparable position in internal sales
- You have a sound knowledge of the common MS Office applications and experience with modern ERP systems.systems characterise you professionally
- German language skills at native speaker level in spoken and written for communication with customers are a matter of course for you
- Furthermore, you have a high degree of communication skills and a strong service orientation in dealing with all conversation partners
- Finally, you are absolutely reliable and work in a structured and conscientious manner within the fixed service hours in the afternoon