Main Duties and Responsibilities:

L eadership responsibilities

• Line manage selected specialised Technical Instructors, Facilities Controller, and Business Support Assistants. Managing their workload allocation, welfare, performance, and development.
• Contribute to identification and embedding of business continuous improvements across systems, processes and ways of working relating to operational performance and planning.

Training Operations Support

• Support the planning and coordination of training delivery, such as course scheduling, resource planning, and operational readiness.
• Monitor operational processes to ensure training delivery aligns with regulatory, quality and customer expectations.
• Act as a central coordination point between training delivery, sales, facilities, administration, and wider business functions. Also liaising with clients and students as required.

Business Support & Administration Management

• Ensure administrative processes, procedures, and student records are documented, maintained and aligned with ISO 9001 and internal quality standards.
• Coordinate administrative logistics covering accommodation, travel, consumables, supplier arrangements, and operational support.
• Maintain robust data and document management practices in line with GDPR, regulatory and client requirements.
• Act as a central coordination point for internal operational administration across RTS.

Facilities & Operational Infrastructure

• Oversee the RTS facilities function in partnership with the Facilities Controller, covering site standards, maintenance, asset management and key support contracts.
• Support the Facilities Controller in maintaining effective Health & Safety and Fire controls and addressing infrastructure-related risks.

Qualifications

• Proven experience in a coordination, supervisory or operational management role.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident working across operational, administrative and facilities-related responsibilities.
• Strong communication skills with the ability to liaise across teams and with external stakeholders.
• Comfortable working within and shaping systems, data, documentation and process-driven environments.
• Experience within regulated, compliance-led or safety-critical environments.

Key competencies

• Communication
• Developing Others
• Decision Making
• Planning and Organising
• Problem Solving
• Analytical Thinking

It is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children .