Administrative Support Assistant (CYS) NF-02/03
Duties
- Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
Requirements
Conditions of Employment
- Must be 18 years of age or older at time of appointment or placement into the position.
- Direct Deposit and Social Security Card are required.
- Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
- Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
- A one year probationary period may be required (either initially or upon conversion, if applicable).
- Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
- May be subject to irregular hours, evening and or weekends.
- Satisfactorily complete an employment verification (E-Verify) Check.
- Travel to on and off post locations may be required.
Qualifications
NF-02 Qualifications:
Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.
Referrals and selections can be made at either grade.
Full position description can be found here: NF-02 NF-03
- Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
- Experience using office automation to prepare documents, manage files, and maintain records.
- Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).
- Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Must possess experience demonstrating customer service and business communication skills.
- Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
- At least 1 year experience equivalent to the next lower grade level NF-02.
- Experience utilizing automated systems for childcare operations (CYMS).
Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.
Referrals and selections can be made at either grade.
Full position description can be found here: NF-02 NF-03
Education
There is no education requirement for this position.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is the local commuting area of Stuttgart, Germany. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.
- If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm CST on the closing date of this announcement in order to process your application in a timely manner.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
- Incentives will not be paid.
- This is a Regular Part-Time position with a guaranteed 20 hours work week and eligible for NAF benefits.
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires.
- Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. To view the kit,
- For more information on working with Child and Youth Services, please go here .
- Important Information Regarding Access to Certain Federal Facilities:
- Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.
- Help
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- Spouse Employment Preference
- Involuntarily Separated from the Military
- Business Based Action
- Current/Former NAF Employee / Current Appropriated Employee
- Outside Applicant Veteran / Spouse/Widow/Parent of Veteran
- Outside Applicant Non-Veteran
Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible.
Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.
By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility. For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit.
CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration. We will need position title, series, grade, location and agency in order determine priority consideration.
To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.