A fantastic opportunity has arisen for a hands-on IT Infrastructure Manager to join a fast-growing financial organisation and play a pivotal role in their future growth.

Although the company are an ambitious, they have managed to maintain that family-friendly style of management that has resulted with a very low staff turnover and excellent culture.

About the Role

You will take responsibility for a team of seven including a small team of three 1st/2nd line support analysts.

You will manage all the day to day operations of the helpdesk and infrastructure support providing the team with a 3rd line escalation point.

You will lead and manage infrastructure projects both for their UK and international offices as well as ensuring all the systems are running optimally with a keen eye on service delivery.

You will use your hands on skills in MS365, VMWare, Servers and Networking to share knowledge and develop the team.

• We would expect you to have at least three years' experience in a leading a support team.
• This is a hands-on role so we would look for you to be proficient in Microsoft OS, M365, SQL, VMware and Veeam as well as have some networking knowledge.
• On top of this we are looking for strong leadership, communication, and stakeholder engagement abilities with a track record in delivering infrastructure projects.
• You will need to be commutable to Norwich as this role is hybrid, based in the office two days a week.