At Mercedes-Benz, we are shaping the future of After-Sales.
Our department develops new digital business ideas and coordinates the topic of eCommerce After-Sales (technical accessories, collection & lifestyle, tires, car care products, service contracts, etc.) on a global level.

These challenges await you:

• Analyze existing Mercedes-Benz apps along the customer journey

• What business opportunities could AI offer to generate more business in the digital After-Sales channel?

• Analyze existing Mercedes-Benz competitors as well as non-automotive players in the online sales (including apps) of After-Sales products regarding customer journey and user-friendliness (using publicly available online sources)

• Prepare analysis results for committees and management

The Mandatory Internship can start working from October 2025.

• Studies in the field of Electrical Engineering, Computer Science, Data Programming, Automotive Engineering, Business Administration, or a comparable field of study
• Fluent English (spoken and written) – additional foreign languages are a plus; confident use of MS Office, especially Excel and PowerPoint
• Strong communication and teamwork skills, commitment, strategic working style, ability to work independently; confident demeanor and quick comprehension

Please note that your internship at this location must be mandatory.

Additional information:

It doesn’t work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

Please find the criteria of employment "here".

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: SBV-Zentrale@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).