SUMMARY :

The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.

ESSENTIAL FUNCTIONS:

· Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.

· Verify insurance eligibility, benefits, and authorization requirements.

· Register patients and ensure accurate demographic and financial data entry.

· Provide patients with procedure preparation instructions and cost estimates.

· Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.

· Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.

· Document all insurance and authorization information in the registration system.

· Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.

· Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).

· Adhere to HIPAA and organizational confidentiality standards.

· Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma or GED required; vocational training in medical office administration preferred.

EXPERIENCE: One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience.

LICENSURE OR CERTIFICATION : Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of medical terminology, insurance plans, and scheduling protocols.

· Strong communication and customer service skills.

· Proficiency in EHR systems and scheduling software.

· Ability to multitask and prioritize in a fast-paced environment.

· Attention to detail and accuracy in data entry.

· Basic computer and office equipment proficiency.