We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the team

In the Strategic Customer Program (SCP) business unit, we provide end-to-end customer engagement and act as entrepreneurs within the company. As the Global Account Team for the Volkswagen Group, we represent SCP with an open-hearted, creative, and highly committed team with a wealth of experience and excellent team spirit.

Looking ahead, we have set ambitious goals for the Volkswagen Group: we aim to be a trusted partner for our clients, always present to address issues and firmly rooted in all strategic projects at Volkswagen and its associated brands.

To support the in the Automotive Industry (f/m/d) , we are seeking an Account Director (m/f/d) to join our Global Account Team, assisting us in maintaining and expanding the business relationship.

What you'll do:

As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

• Serve as the end-to-end account owner and expand and maintain senior client relationships
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
• Lead the virtual account team for your territory and coordinate all roles across the customer
• Drive customer value realization based on agreed business outcomes (Cloud Net Booking, Service Revenue, Service Booking, Profitability, and Customer Satisfaction) , including renewals, expansions, and upsells
• Utilize expert governance and stakeholder management skills
• Interpret consumption data and drive insights to action
• Orchestrate resources such as junior sales quota carriers as needed
• Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization
• Active promotion and targeted assurance of the highest customer satisfaction (Customer Happiness)
• Planning, preparation, and execution of sales, marketing, demand generation, customer care activities, and negotiations
• Professional, independent, and sales-oriented management of business units, regions, and brands within the Volkswagen Group
• Strategic account management and company-wide positioning of SAP as the preferred strategic partner for business applications and IT platforms
• Identifying critical success factors and deriving action areas from the customer's perspective
• Utilizing customer escalations as an opportunity to further develop the customer relationship and generate growth in customer satisfaction from this experience
• Identification and independent advancement of sales opportunities and deal shaping in coordination with the rest of the account team
• Planning, preparation, execution, and follow-up of customer meetings, including follow-up
• Management of Cloud and license opportunities in close collaboration with Line of Business Sales, Consulting, and Partners
• Establishment and coordination of regular C-level meetings to strengthen the relationship between Volkswagen and SAP
• Development and implementation of a SAP customer strategy for account development and opportunity management
• Recognition of the customer's medium- to long-term potential (2-5 year horizon)
• Active participation in the account team life and active responsibility for overarching project and sales initiatives

What you bring:

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions preferrable with very large and complex clients
• Bachelor’s degree or equivalent required (MBA preferred)
• Excellent German language skills (C2), proficient English language skills (B2)
• Comprehensive understanding of SAP's product and service portfolio
• Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
• Strong program/project management and commercial/deal support skills
• Excellent verbal and non-verbal communication skills. This includes tactful and politically astute verbal and written communication skills at top management level (L1) are crucial for effectively interacting with clients and internal teams and building strategic partnerships.
• Strategic Thinking: You should be capable of developing long-term strategies that enhance business growth and customer satisfaction.
• Analytical Skills: The ability to analyze complex data and make informed decisions is essential. Successful account management requires continuous monitoring of performance and KPIs.
• Collaboration Skills: Close collaboration with various departments within SAP and the establishment of a virtual account team is important for effectively meeting customer needs and offering integrated solutions.
• Proactive Problem Solving: The ability to detect technical, commercial, and other problems and escalations early and proactively develop solutions to swiftly overcome these challenges.
• Customer Centricity: A strong customer-oriented mindset to ensure that solutions are tailored to the specific needs and requirements of the client.
• Time Management and Organization: Efficient time management and organizational skills are necessary to manage multiple projects and customer requirements simultaneously.
• Experience in Value-Based Selling: Value-based selling of software products through account strategy, value engineering, business development, contract and scorecard management, as well as basic knowledge in investment calculation (business case creation) helps the customer quickly grasp the value of our products.

​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 429687