We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The role can be filled in our office locations in Walldorf or Barcelona.

We are expanding our Digital Solution Advisory team for Customer Experience (CX) to enhance our services in the Middle and Eastern European region, including Germany, Switzerland, Austria, as well as various Eastern European countries. If you're passionate about Customer Experience Solutions and thrive in a fast-paced, collaborative environment - we want to hear from you!

"Win smart at scale!" is the mission that fuels the Digital Solution Advisory team.

Primarily serving midmarket customers, we work closely with Sales, SAP experts, and partners to deliver world-class customer experiences that drive real business growth. You’ll guide our customers toward successful outcomes and show them how to unlock their full potential. To bring our mission to life you are combining powerful digital tools, scalable assets, and deep solution expertise with a strong sense of customer empathy.

YOUR FUTURE ROLE

As a Digital Solution Advisor, you’ll act as a subject matter expert, with deep knowledge of business processes and SAP Solutions for Customer Experience. You’ll engage directly with potential customers and partners, demonstrating how our solutions create real business value. Working closely with SAP sales teams and partners, your goal is to guide these conversations toward successful deal closures.

• thrive on frequent wins,
• enjoy the diversity of challenges from a wide variety of customers,
• are eager to employ technology and reusable assets to efficiently serve opportunities,
• flourish in a collaborative environment with partners and
• can advise a large client base of up to 80 customers annually.

We're very interested in meeting you if you answered "yes" to these

YOUR PROFILE

KEY RESPONSIBILITIES AND TASK

• Assessing customer priorities and transformation strategies to shape the optimal solution
• Mapping product capabilities to business requirements
• Showcasing SAP solutions addressing customers' specific business requirements
• Responding to RfX inquiries within set deadlines in cooperation with our global RfX center & other experts
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory service

EXPERIENCE AND LANGUAGE REQUIREMENTS

• Strong foundation of business processes and capabilities of Customer Experience Solutions.
• In-depth experience with SAP Sales & Service Cloud
• Strong presentation and communication skills
• Additional knowledge of additional SAP CX Solutions such as Customer Data Platform, Emarsys, Customer Data Cloud or Commerce Cloud is a plus
• 2+ years in customer-facing roles such as consulting, sales/presales or in product expert roles such as product/solution management/product marketing
• Fluency in German and English is a must for advising our clients.
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Bachelor’s or higher degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 415708 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | #LI-Hybrid

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