• act as the primary liaison between business stakeholders and the development team, ensuring transparent communication, managing expectations, and aligning on product direction
• work with various business stakeholders to understand their demands and gather input for product development
• analyze, validate, challenge, and strategically prioritize business requirements to maximize product value and alignment with business goals
• define and evolve the product roadmap, manage and refine the product backlog by writing clear user stories and acceptance criteria
• lead and empower the development team, providing clarity, removing impediments, and facilitating effective collaboration during product design, development, and operations
• work seamlessly within an agile environment, collaborating with cross-functional teams to deliver high-quality product efficiently
• proactively research and integrate emerging technologies and industry trends, championing innovation and continuous improvement within the product and team

What you bring

• Strong educational qualifications (University degree in IT, Software engineering, Business Informatics or related fields)
• 5+ years of experience as a Product Owner, Business Analyst, or similar role in a technology-driven environment in ITSM, Customer Service, Enterprise Service Mgmt. and/or Knowledge Mgmt domains
• Ability to understand, challenge and prioritize business requirements to assess the value and effort of potential implementations
• Proficiency in managing product backlogs, writing clear and concise user stories, acceptance criteria, and defining epics/features
• Proven experience working in Agile development environments (Scrum, SAFe)
• Highly analytical and results-oriented, with the ability to make data-driven decisions and identify opportunities
• Excellent communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders  (English / German)
• Customer centric mindset with strong service and can-do attitude
• Previous experience with SAP ESM, CRM, or Service Cloud solutions is a plus

Meet your team

We are responsible for harmonizing and optimizing SAP's business support processes on a user-centric, innovative ESM@SAP platform, based on SAP ESM. By creating this solution, we serve all SAP lines of business, Employees, Customers and Partners.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.