Your tasks

• Advise and develop concepts based on CRM best practices
• Design and document business requirements in collaboration with our customer service experts
• Serve as the main point of contact for all technical aspects of CRM implementations
• Create and oversee strategic roadmaps for the development of our CRM architecture
• Implement and customize CRM requirements using Salesforce standard functionalities
• Ensure the quality and functionality of the implemented CRM solutions

Your profile

• At least 7 years of experience in Salesforce, ideally in Salesforce Sales & Service Cloud
• Strong understanding of customer-centric business processes in service, marketing, and sales
• Comprehensive understanding of CRM applications and their integration via interfaces
• AI knowledge, preferably Einstein Service and Salesforce AI features
• You are proactive, think strategically, and find smart solutions for complex challenges
• You are a team player who enjoys sharing knowledge with others and is open to new challenges
• Excellent German and English language skills, both written and spoken

Our Benefits - For Your Best Time at Work!

• At our company, you can expect short communication paths, a company-wide informal culture, and numerous opportunities for involvement and personal and professional development - all of which define the Witt spirit !
• Flexible working hours, time tracking, and flexitime, as well as mobile office options, allow you to optimize your workday for peak performance.
• Work independently or with your colleagues wherever it suits you best: in a co-working space, think tank, or even on our rooftop terrace in good weather. Discover our work environments here .
• Experience team spirit through our company sports offerings and treat your back to some care after a match (or important meeting) with one of our massage chairs or a visit from our in-house masseur.
• Benefit not only from the Witt Group but also from the Otto Group - with perks like discounted employee purchases at many group companies and enriching knowledge transfer.
• Become part of the Witt team and explore what else we have to offer ! Spoiler: Our cafeteria team ensures a varied lunch break.

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