Job Purpose and Summary

As an Order Management Coordinator, you will play a n important role in ensuring a smooth and efficient order-to-delivery , handling everything from order processing and inquiries to managing backorders and cancellations. Your ability to stay organized, solve problems, and collaborate across teams will be key to maintaining operational excellence and delivering top-tier customer support.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Your role will involve

• Order Processing & Monitoring – Overseeing daily order flow, ensuring all placed orders are processed and interfaced correctly.
• Shipment Coordination – Regularly tracking order status, credit checks, issuing certificates , partners informed, and ensuring timely shipment planning and execution.
• Claim Management – Handling transport-related claims in line with company guidelines to ensure smooth issue resolution.
• Single point of contact - For all internal and external customers, ensuring seamless communication and prompt resolution of inquiries and issues.
  
• Exception Handling & Reporting – Identifying and escalating irregularities while maintaining accurate reporting for internal tracking.
  
• Process Optimization – Contributing to continuous improvement initiatives and supporting projects aimed at enhancing efficiency and customer satisfaction.
• Month end s – Manually planning shipments with the logistics team, following up on non paying partners

What we ask

• E xperience in order management and logistics
• Strong analytical skills with experience in data preparation and interpretation
• Excellent problem-solving abilities , with the ability to think critically and take initiative
• Proficiency in MS Office , especially advanced Excel skills – previous experience with Oracle, Orion, Pepls is an advantage
• Proven ability to prioritize tasks effectively and manage time efficiently
• Fluent in Business English (written and spoken) is a must , as all business is conducted in English, with a strong focus on professionalism and clarity

You will need

• A detail-oriented and proactive approach to your work
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• A results-driven mindset with the ability to work independently while maintaining a collaborative approach within the team
• A customer-focused attitude, always striving to improve processes and deliver the best possible experience
• Take ownership and accountability , apply high standards of accuracy , and show courage in decision-making, problem-solving, and driving improvements.

Further Information

We offer a market-oriented annual target salary (including bonus) from EUR 45,000 gross, depending on your educational background and experience. Flexible working schedules and mobile working are integral part of our new way of working.