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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers’ AI transformation and enabling secure, AI-enhanced workplace experiences. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune.

In line with our Flexible Work approach, for roles at Microsoft Germany, Austria, and Switzerland, we recommend spending at least two days per week in the office or at the customer site.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent professional experience
• Fluent in German and English, with strong written and verbal communication skills
• Proven experience implementing Microsoft 365 collaboration solutions with focus on SharePoint Online and Microsoft Viva across enterprise customers.
• Deep expertise in SharePoint Online: modern site architecture (flat information architecture, hub site models), content services, intranet design, and governance at scale.

Preferred Qualifications (PQs)

• Hands on experience in planning, deploying and configuring Viva—especially Viva Engage, Viva Connections, Viva Learning.
• Strong understanding of integrating Viva with Microsoft Teams, SharePoint, and third party learning platforms (e.g., LinkedIn Learning / LMS systems).
• Digital Employee Experience platforms: leading designs that combine Viva, SharePoint, and OneDrive for Business to meet business and user needs.
• Engineering fluency with Microsoft Graph, PowerShell/PnP.PowerShell and SharePoint Framework (SPFx) for customization, automation, site provisioning, and Application Lifecycle Management.
• Troubleshooting depth for SharePoint/Viva (permissions, performance issues, dashboards, community features), including tenant/admin center tooling and browser/network diagnostics.
• Configuring external collaboration: Guest/B2B and cross tenant patterns, link policies, and site level controls that balance security with productivity.
• Deep understanding in migrations to SharePoint Online and OneDrive for Business at scale (discovery, remediation, pilot, waves).
• Knowledge of Microsoft 365 governance and compliance, security, and lifecycle management relating to SharePoint Online and OneDrive content and Viva data.
• Power Platform awareness for content centric apps (Power Automate with SharePoint/OneDrive connectors).
• SharePoint Premium (formerly Syntex) comprehension for content processing, pay as you go models, and how it ties into AI readiness and lifecycle management.
• Search & Knowledge: Microsoft Search administration (verticals, bookmarks, Q&A) and enterprise knowledge patterns across SharePoint/Viva.

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer Cloud and AI Endpoint Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.