ServiceNow Platform Administrator and ENT Tools Administrator | Req#3956
Washington, DC
ActioNet has an opportunity for a
ServiceNow Platform Administrator and ENT Tools Administrator
on-site in Washington, D.C. This role requires a Top Secret (TS) clearance.
Salary: $70-195K
Role Summary:
The ServiceNow Platform Administrator / ENT Tools Administrator Lead is a key technical leader responsible for the administration, enhancement, and operational sustainment of the USG’s on-premises ServiceNow platform. This role drives the stability, performance, and security of enterprise IT services supporting over 17,500 devices and ~8,000 users. Working within a scaled Agile framework, the Administrator oversees ServiceNow environments across development, testing, and production, and ensures integration with enterprise tools and systems. This position requires deep platform expertise, proactive coordination with cross-functional teams, and a commitment to continuous improvement in a high-security, mission-critical environment.
The ServiceNow Platform Administrator / ENT Tools Administrator Lead is a key technical leader responsible for the administration, enhancement, and operational sustainment of the USG’s on-premises ServiceNow platform. This role drives the stability, performance, and security of enterprise IT services supporting over 17,500 devices and ~8,000 users. Working within a scaled Agile framework, the Administrator oversees ServiceNow environments across development, testing, and production, and ensures integration with enterprise tools and systems. This position requires deep platform expertise, proactive coordination with cross-functional teams, and a commitment to continuous improvement in a high-security, mission-critical environment.
Responsibilities:
- Serve as the key technical authority for all ServiceNow platform operations, enhancements, and releases.
- Manage centralized administration of ServiceNow across multiple environments (Dev, Test, Production, etc.).
- Lead enterprise patching and maintenance efforts across approximately 17,500 components and endpoints.
- Coordinate and execute vulnerability mitigation strategies in collaboration with USSS security staff.
- Perform software packaging, patch distribution, and compliance reporting.
- Monitor and report patch status and CMDB data accuracy using ServiceNow and Configuration Manager tools.
- Support twice-yearly family upgrades, new module installations, and cross-domain integrations.
- Maintain ATO, security plans, and compliance with Section 508 accessibility standards.
- Provide training and documentation to operations and maintenance staff.
- Troubleshoot and resolve infrastructure and middleware issues affecting platform availability.
Required Qualifications:
- Bachelor’s degree in Information Systems or a related field
- 10 or more years of experience in IT management or a related area, with a proven track record of leadership in complex IT environments
- Demonstrated experience administering enterprise ServiceNow platforms in scaled Agile environments with defined release cadences.
- Familiarity with on-premise ServiceNow configurations and module integration (ITSM, ITOM, SPM, SAM, PSDS).
- Experience with Microsoft SCCM, Red Hat Satellite, SCOM, and other enterprise-grade monitoring tools.
- Certifications Preferred
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- Certified Application Developer (CAD)
- Agile/SAFe Certifications
- Top Secret (TS) or TS/SCI clearance required.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
- Advanced and Managed IT Services
- Agile Software Development
- DevSecOps
- Cybersecurity
- Health IT
- C4ISR & SIGINT
- Data Center Engineering & Operations
- Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
- Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
- Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
- Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace
for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
