Team Lead Customer Service & Logistics (m/f/d) - Austria

We are looking for an experienced, strategically minded, and forward-thinking leader for KWS Austria Saat GmbH:

As Team Lead Customer Service & Logistics (m/f/d), you will assume overall responsibility for the areas of scheduling and customer service. You will lead a dedicated team that ensures smooth operations along the entire supply chain – from order entry and shipping to invoicing and payment receipts. In this key role, you will drive the further development of our service organization: you will think customer-centric, design processes more efficiently, and focus on digitalization and automation. In doing so, you will keep an eye on both our direct customers (farmers) and our sales partners (wholesale companies, dealers, sugar industry). We offer you a permanent full-time position with plenty of creative freedom, a hybrid working model (mobile working & currently in Absdorf, future location in the St. Pölten area), and the opportunity to actively contribute to the further development of one of Austria's leading seed brands.

Your tasks:
• You will lead and develop the scheduling and customer service team to ensure first-class service
• Close coordination with sales, production, and international logistics to ensure efficient processes and excellent customer service
• Ensuring on-time deliveries and optimal stock levels in cooperation with external partners and the local team
• Proactively optimize and digitize the entire logistics and supply chain system in line with the requirements of the Austrian market
• Define and implement goals, guidelines, and processes for logistics operations in close cooperation with sales and marketing
• Coordinate between IT, logistics, and sales for seamless process integration
• Responsibility for all after-sales processes, including correct and timely invoicing and direct support for strategic customer issues
• Manage orders in Salesforce and SAP and promote synergies between different cultures (S4-Hana, SF Lightning, dealer portal, online shop)
• Maintenance and optimization of customer data in Salesforce and responsibility for an efficient customer hotline
• Overall responsibility for professional and solution-oriented complaint management to ensure high customer satisfaction

Your profile:
• Completed degree or many years of experience in supply chain, logistics, business administration, or a comparable field

• Experience in the agricultural sector or agricultural market is an advantage

• In-depth knowledge of logistics services, customer and sales support

• Initial management experience desirable

• Very good stakeholder management

• Confident use of SAP, Salesforce, and common IT programs

• High IT affinity

• Very good German and English skills

• Class B driver's license and willingness to travel (approx. 5–10% internationally)

What we offer:

• An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas. Work in an international, highly motivated, and dynamic team with flat hierarchies
• Flexible working hours with the option of mobile working
• As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision – a culture that is also put into practice, e.g. through an open and friendly working atmosphere
• True to the motto: "Make Yourself Grow!”, we encourage individual professional and personal development

We look forward to receiving your application (CV with cover letter and information about your expected gross monthly salary) via our online application system!

In accordance with Section 9 (2) of the Equal Treatment Act, we hereby inform you of the minimum salary under the collective agreement, which is currently €2,038 gross on a full-time basis.
Depending on your qualifications and experience, we are willing to pay above the minimum salary in any case.