We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We are looking for an excellent Project manager, solution consultant & Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.

Aufgaben

• Manage your own portfolio of e-com clients autonomously
• Own onboarding, support, upsell - the full lifecycle
• Directly solve client issues without waiting for others to jump in
• You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business
• Get your hands dirty in operations and feedback loops to improve the product

Qualifikation

• 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS
• You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
• You enjoy engaging directly with customers and take pride in resolving issues efficiently.
• High stress resistance: You don’t panic when things go sideways
• Strong communication and organizational skills
• Self-managed, disciplined, proactive
• Genuine interest in tech, startups, and building something meaningful
• Preverably living Vienna. Europe is a must.
• Fluency in both German and English (spoken and written) is mandatory.

Benefits

• Young, highly motivated team with zero ego
• Speed over politics: If you have an idea, run with it
• Direct impact on the company and the product
• Real growth opportunities - we promote from within. This is a place to build your career
• Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income

Interview Process

1. 15 Min Call with CS Lead
2. Case Study: 60 Minutes Case Study and Q&A
3. Trial day: Cultural fit & Skills