Did you know? We are one of the largest German e-commerce companies and are looking for reinforcement in Mailand

• Manage a portfolio of clients and execute up/cross selling actions
• Handle inquiries and requests from customers and address their needs in a timely manner
• Coordinate with the internal teams (Layout and Customer Success) to ensure a customer-oriented address
• Monitor and analyse client account performance, providing regular reports and recommendations for improvement to the Business Development Manager
• Attend client meetings and presentations as needed
• Ensure that all client account information is accurate and up-to-date in our CRM system
• Follow up on our new products, industry trends and best practices to ensure our clients receive the most up-to-date and effective solutions

Your profile:

• Ideally educated to degree level (Bachelor) in business, communications, or a related field
• 3-4 years of experience in account management, customer enhancement or sales
• Experience in the customized printing products industry
• Demonstrated ability to manage client relationships and deliver exceptional customer-oriented experience.
• Excellent organizational skills and attention to detail
• Adaptability and strong problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Ability to work independently and as part of a team
• Strong analytical skills
• Proficiency to use IT systems, commercial platforms, CRM and office package
• Strong written and verbal communication skills in both Italian and English (knowledge of the German language is a plus)