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Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

YOUR CHALLENGE

• Act as the first point of contact for Operations, Support, Maintenance and overarching Service Lifecycle
• Maintain an IT Service or an infrastructure component, ensuring that Service Level Agreement and Operational Level Agreement are in place and fulfilled
• Manage seamless operations end-to-end, collaborating closely with 1 st , 2 nd level, DevOps team, and external service providers
• Act as gatekeeper for any change in the IT Service and ensure compliance with IT governance (e.g. Security, Risk Management, Technical Debt Management etc.)
• Improve continuously the service quality, availability, performance, capacity, and knowledge management, actively contributing to the development of the Application Owner Manager community
• Own Service and Asset Configuration Management of allocated IT Services ( HPSM , ARIS, IAM roles) as well as IT Service Continuity Management for allocated IT Services
• Ensure proper tailoring and implementation of non-functional requirements in collaboration with the Application Engineer and coordinate the transition into test and production environments
• Responsible for measuring, documenting and optimizing Software usage including regular License Compliance Check in closed collaboration with SAM

YOUR PROFILE

• Dynamic and agile mindset, being passionate about operations
• Able to work under pressure and manage a portfolio of tasks
• Excellent problem-solving and decision-making abilities
• Strong analytical, communication, interpersonal , co-ordinational and leading skills
• Proficiency in tools and technologies related to IT service management, Operations and Governance
• Familiarity with Information Technology Infrastructure Library(ITIL) and other relevant frameworks
• Proven experience in IT service management, operations, and IT governance
• Relevant higher education and professional background within computer science

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