Consultant Customer Experience & Service Design, Deloitte Digital

Location: Zurich

Work Pattern Percentage: 80-100%

Shape the future of Switzerland’s digital transformation!

At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how brands interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland.

How you can make an impact

As a Consultant, you will gain hands-on experience from day one, supporting our client engagements to solve their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies. In this role, you will be mainly responsible for:

• Applying Design Thinking and other user-centric methodologies to identify problems, ideate solutions and define strategic concepts
• Shaping the definition and development of digital products in an agile manner
• Supporting our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology
• Being an intrapreneur and further shape your personal and professional skillset by engaging in internal initiatives you’re passionate about and where you can make a lasting impact

Who We Are Looking For

To be successful in this role, you should have:

• A master’s degree from a great university in business/economics, digital/design management, or STEM subjects
• 1-3 years of relevant work experience, with evidence of delivering experience-centric digital strategies and/or solutions
• Excellent presentation and communication skills with the ability to articulate business problems and digital experience solutions to stakeholders
• Your English and German is spotless, French is a strong advantage
• Ability to work effectively with a variety of clients and in challenging situations, establishing credibility and trust with stakeholders
• You’re a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc.
• You are excited by the value that digital solutions can unlock for users and businesses

Your Team

Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.

Careers at Deloitte. Choose your impact.

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

How to apply

We look forward to hearing from you! Please click on "apply now" to submit a complete application, including CV, cover letter, references and degree certificates.

If you have any questions, please contact Jennifer at talent@deloitte.ch.

*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back - apply today.

We do not accept applications from recruitment agencies for this position.

Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.