Customer Success Engineer Security / Infrastructure Automation
Customer Success Engineer Security / Infrastructure Automation
Customer Success Engineer Security / Infrastructure Automation
Customer Success Engineer Security / Infrastructure Automation
IBM Schweiz AG - IBM Suisse SA - IBM Svizzera SA - IBM Switzerland Ltd
Internet, IT
Zürich
- Art der Beschäftigung: Vollzeit
- 98.000 CHF – 131.000 CHF (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Customer Success Engineer Security / Infrastructure Automation
Über diesen Job
Zurich, Zurich, Switzerland Country _Automation Switzerland _CH Entry Level
Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
As a Customer Success Engineer you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.
Your primary responsibilities will include:
- Client Strategy Development: Create strategic plans for clients, focusing on identity & access management and infrastructure automation.
- IBM Automation Solution Design: Define practical IBM Automation solutions that enhance existing technology stacks.
- Proof of Concept Delivery: Provide proof of concepts and simplifying technical concepts to ensure client comprehension.
- Building Credibility and Trust: Establish credibility and trust with clients, which is essential for closing complex technology deals.
- Support the client with the deployment to ensure the client maximises business benefits of the purchased software
Required education
Bachelor's Degree
Required technical and professional expertise
- Hands on experience in the space of Security and Infrastructure Automation (Identity Access Management, Secrets Management, Infrastructure as code and Network Performance Management).
- Firm understanding and hands on experience with Cloud providers i.e. IBM Cloud, AWS, Microsoft Azure, Google Cloud, etc.
- Demonstrated knowledge for demos and running hands on workshops.
- Experience with Infrastructure concepts and technologies (SOA, Kubernetes, Microservices, VMWare, etc)
- Proven track record in handling multiple customers/opportunities at the same time and driving the opportunities to a successful sales closure.
- Experience with technology solutions and a deep level of technical skills in the assigned specialty products.
- Interpersonal and communication skills, and an ability to collaborate effectively with clients and sales professionals.
- Experience successfully engaging with clients to identify, progress and win technology sales opportunities.
- Experience working in cross-functional teams and a matrix management organization.
- Fluent in one of the Swiss national languages: German and/or French
- Fluent in English
Preferred technical and professional experience
- Experience with IBM Software
- Experience with Hashicorp Vault & Terraform and RedHat OpenShift
- Experiential selling including co-creation with clients and hands-on selling methods such as: demos, custom demos, Proofs of concept, Minimum Viable Products (MVPs) or other technical proofs
- Master Degree or higher in Computer Science, Mathematics, Engineering
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Customer Success Engineer Security / Infrastructure Automation
Job ID