Data Platform Build & Customer Success Engineer

Switzerland - Zürich

Information Technology (IT)

Group Functions

Job Reference #

309273BR

City

Zürich

Job Type

Full Time

Your role

Do you like managing a continuously evolving data platform that services data products to compliance needs? Do you enjoy learning new technologies and building desired outcomes through a robust data platform? Would you like to be a key part of our GCRG’s success in delivering high-quality data platform to our crews?

The Build & Customer Success Engineer bridges the gap between technical operations and customer satisfaction. This unique role is responsible for managing and optimizing the build and release pipeline, while also serving as a trusted partner to customers, ensuring they derive maximum value from the platform. The individual will be responsible for both the backend technical processes (e.g., build automation, CI/CD) and the frontend customer-facing functions, helping customers troubleshoot, optimize, and implement solutions based on their needs and goals.

This is a hybrid technical and customer-facing role that combines problem-solving, relationship management, and deep product expertise to ensure that customers can successfully deploy, maintain, and get value from the data platform.

We are looking for a hands-on Data Platform Build & Customer Success Engineer in the Group Compliance & Regulatory Governance (GCRG) Technology.

Design, develop, and maintain automated build pipelines, integrating version control systems and ensuring efficient, error-free build and release processes.

Implement best practices in versioning, dependencies, and environment configuration across multiple environments.

Work closely with product engineers to ensure that product releases meet the expectations of both internal teams and external customers.

Assist in the planning and execution of feature releases, providing technical feedback based on customer needs and feedback.

Provide training and resources to customers on how to use build systems, deployment tools, and best practices to get the most out of their product.

Help customers adapt to new product features and provide insights on how product changes will impact their current build processes.

Build long-term relationships with customers, positioning yourself as a trusted advisor on technical matters related to software builds, deployments, and integrations.

Monitor customer usage of build systems and CI/CD pipelines, identifying bottlenecks or areas for improvement.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

You’ll be working in the GCRG AI Data and Analytics IT team based in Zurich. Our team is building a comprehensive data platform with both cloud based applications and in-house microservices that enable data patterns into the data lake. The data platform is poised to enable the data strategy for Reporting, Analytics, AI and Data Science platform. Our applications are integrated with other systems in UBS so it's important that in this role, you will be able to collaborate with other IT teams in different organizations located across the globe.

You’ll combine your technical vision, analytical, communication and leadership skills to drive the design, development and implementation of big data systems. You’ll translate business requirements into the appropriate data models, processing frameworks and data workflows that can integrate disparate data sources into an enterprise data lake.

You’ll have the opportunity to work alongside other talented engineers, CTO, and data scientists on cutting-edge big data, search, machine learning and analytics problems

Your expertise

-strong experience with build automation tools (Jenkins, GitLab CI, CircleCI, Travis CI, Bamboo) and proficient in version control systems (e.g., Git, Subversion).
-knowledge of CI/CD best practices and related tools (e.g., Helm, Ansible, Chef, Puppet).
-bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
-minimum of 3-5 years of experience working in DevOps, build engineering, or related technical roles.
-previous experience in a customer-facing role (e.g., customer success, solutions engineering, technical support) is highly preferred.
-have 5+ years of hands-on in data lake platforms (Azure Data Lake, Azure Kubernetes Service, Spark, Databricks etc.)
-proven ability to communicate complex technical concepts in a clear, customer-friendly manner.
-strong problem-solving skills, with the ability to troubleshoot complex build and deployment issues.
-experience in providing customer-facing support, including on-boarding, training, and ongoing relationship management.
-excellent interpersonal skills with a focus on building lasting relationships with clients.
-ability to understand customer needs and translate them into actionable technical solutions.
-background in Financial Services domain would be an advantage

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.