We have been retained by a long-term Swiss partner a leading IT consultancy, part of a well-established technology group with over 25 years of experience helping companies automate IT and business processes. They are known for delivering cutting-edge ServiceNow solutions to enterprise clients and are looking to expand their current team of experts.

As a Technical Consultant, you will play a key role in implementing and configuring ServiceNow-based solutions. You will work directly with customers to understand requirements, provide hands-on technical input, and ensure smooth solution delivery. This role suits a pragmatic, hands-on consultant who enjoys collaborating closely with customers, solving technical challenges, and seeing projects through from design to implementation.

Key Responsibilities:

• Advise customers on IT service management, digitalization, and process optimization topics.
• Configure and implement ServiceNow modules (e.g. ITSM, CSM, HRSD, ITOM).
• Participate in concept and specification development alongside customers and internal teams.
• Collaborate closely with consultants and developers to implement the designed solutions.
• Manage laarge & small-scale technical projects, balancing technical delivery with commercial awareness.

Work allocation:

• 40% Customer consulting and workshops
• 40% Technical implementation and configuration
• 20% Conceptual and documentation work

Required Skills & Experience:

• 3–5 years of relevant ServiceNow or ITSM consulting experience with ServiceNow implementation and configuration.
• Knowledge of REST, Single Sign-On (SSO), and integration principles.
• Completed FH/ETH degree in Computer Science or Business Informatics.
• Experience in small project teams and direct customer delivery.
• Good written and spoken German and English skills.
• Structured, and pragmatic working style with strong teamwork skills.

Nice to have:

• ServiceNow certifications in at least two modules (e.g., ITSM, CSM, HRSD, ITOM).