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About Olery

Olery helps turn guests into ambassadors. The Olery suite of comprehensive products and easy-to-use tools for the leisure and hospitality industry intuitively turn real-time guest feedback, online reviews and social media feedback into actionable business intelligence.

Our customers use Olery Feedback, Olery Reputation, Olery Groups, and the Olery Review Sites Database to track the success of operational improvements, to increase quality guest feedback, to develop new marketing channels via social media, to provide better customer service, and to drive incremental revenue.

PRODUCTS

Olery Feedback

A pioneering technique to obtain feedback from guests in real-time. Olery Feedback is the world’s first on-site feedback tool that lets hospitality and leisure companies easily solicit real-time feedback from guests in just 30 seconds, and removes many of the challenges that are typically associated with getting guest feedback from traditional paper comment cards or online surveys sent post-visit.

Olery Reputation

A set of tools designed to collect and assess guest experiences in real-time. Olery Reputation evaluates the online reputation of a hotel by extracting information from review sites and social media so hotel operators know in real-time what guests say about their hotel - and their competitor’s - and can engage guests and influence positive reviews.

Olery Groups

A unique way for those in the hospitality and leisure industry to measure and compare the online reputation of groups of service providers side-by-side. Whether it’s hotels or restaurants, Olery Groups automatically collects reviews and ratings of guests on more than 100 social, review and booking websites, and lets managers compare performance, benchmark and analyze competition.

Olery Review Sites Database

A free online information repository that enables hospitality companies to leverage their online reputation and presence. The Olery Review Sites Database provides details on over 100 international review and social community websites in one place including TripAdvisor, Booking.com, Hotels.com, Expedia, Priceline, and more.

CUSTOMERS

Our customers include leading hotels such as Boscolo Hotels, InterContinental Hotels Group, Okura Amsterdam, Van der Valk Hotels, Carlton Hotels, Best Western and Hampshire Hospitality, Penta Hotels, Jetwing Hotels.

MARKET RESEARCH

“92% of internet users read product reviews and 89% of people say that reviews influence their purchasing decision.”

~ eTailing Group

“Guest experience factors including past experience, reputation, recommendations, and online reviews are critical to selecting a hotel by the majority of hotel guests (51%) and are now more important to guests than either hotel location (48%) or price (42%). This means that for the first time, more bookings are driven by reputation than either location or price.”

~ Market Metrix