ANA MARIA CAMACHO GOMEZ

• Reduced errors by 80% defining procedures and fine-tuning SQL queries in the quality control phase to ensure the optimal customer experience • Prepared and managed annual budgets totaling EUR 4.5 million to achieve client’s objectives • Cut down storing costs by 50% by assisting with the analysis, design, management, supervision, and control of the Digital Transformation project for ENI • Led a 3-people team in the digital strategy department that supported expediting the post Digitalization process

• Reduced human intervention by 60%, standardizing the quality control phase through RPA • Supervised the IT's deliverables that concerned the quality control phase during the automation process • Mapped all the steps that concerned the quality control phase to reduce processing time • Communicate with the IT department to ensure high-quality service.

• Provided practical and effective solutions to business problems, from structuring the digital transformation processes to monitoring the project's financial activity • Analysed and gave insights into how to make the Company's database managing website more efficient for the scope of the project • Reduced processing standard time requests from 1 working day to 1 hour by including the "Add-to-Cart" purchasing function • Achieved a more organized database by creating a template for data transcription

• Performed “as is” analysis and identified and worked through critical issues to facilitate optimization of the transcription process • Defined guidelines for processing and executing transcription requests from the client • Established the procedures and processes to inventory all the physical media sent for transcription • Collaborated in the design and implementation of business analysis techniques like “The 5 Whys” to single out the root cause of data nonconforming after quality control was performed.

• Successfully managed 50% of the recruitment process, from reviewing applicant qualifications to perform background checks • Delivered friendly assistance to new hires through interviewing and hiring process. • Organized daily new employee orientation schedules for new hires. • Supported internal HR processes, including promotions, extensions, terminations, bonuses, labor certificates, and applications • Digitalized 100% and kept the up-to-date corporate database

• Planned, organized, directed, and controlled emergency crew shifts • Managed 25 people team in the Emergency and Operations Department, guaranteeing an immediate response to all emergencies in northern Colombia • Requisitioned work equipment and materials for the emergency crews via GasPlus and SAP • Monitored and generated monthly reports of crucial emergency crew metrics • Processed invoices from suppliers and ensuring timely payment for services rendered

Double degree with Industrial Engineering