Mag. Abel Bessa Martins

See through the implementation of Ingentis org.manager and configure the application in accordance to the clients' needs. Counsel clients on how to operate the software. Support the sales team during the pre-sales phase, e.g. by performing product demos or installing test beds.

Team Manager of an international sports and lifestyle brand. Personnel responsibility for an international team of 15 employees (4 languages, 9 nationalities) Ensuring a reliable and professional service level (performance and productivity) Quality Management - Assessing the performance of team members and conducting feedback meetings with QM Manager Operative and strategic Account Management: Reporting & Analytics CRM Salesforce Management Supervision

Follow up on support issues between L1-L2-L3,managing reports from L1 team for BU and L2.Manage and follow up cases in business queue, follow up SLAs from escalation queue. Reporting on returns,educations to markets, set- up return structure and documentation for new products. Knowledge transfer,organizing and overseeing training. Responsible for propose changes to existing Salesforce CRM system to increase efficiency on workflow management.Reporting & Analytics.

Liaison with client & external services partners Point of contact between team and client Organizing and overseeing training (materials, products and sessions) Developing and overseeing support & competencies program to develop skills of employees Technical 2nd level Support Supervisor duties

Providing technical support for electronic devices for cardio training in English, Spanish und Portuguese Communicating with B2B and B2C contacts via email (90%), VIP customers, telephone and social media platforms Translation of knowledge base content (FAQ) from English to Portuguese Data base management and fulfilment services Training new agents on Mac OS and miCoach Manager Software Responsible for testing miCoach Manager Application and reporting results

Mitarbeiter im technischen Support(IT-Support,´Helpdesk) Sellbytel Group GmbH, Nürnberg – Deutschland IT User support auf Englisch, Spanisch und Portugiesisch: SAP R/3, Windows XP/2000, Microsoft Office Package, Lotus Notes R5/R6, Microsoft Office, Blackberry, Internet Explorer 6/7, LAN/ WLAN, Cisco VPN, local/ Networkprinter, PC-Software Administrator VIP User support.

Architektur, Künste und Kommunikation São Paulo - Brasilien