Ahmad Tuffaha

• Demonstrating extensive knowledge of Dynamics AX & Microsoft Licensing to ensure smooth functioning of the operation in an efficient and effective manner.

• Identified potential/new customers, consolidated existing clients and ensured higher sales and superior customer service. • Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations. • Influential in selling Video Conference System (VU Telepresence) and LIM. Steered sales, profitability and customer satisfaction scores by providing outstanding customer service.

• Planned and implemented an integrated range of customer service policies and procedures consistent with overall goals/ objectives of the organization. • Lend a helping hand to the customers to acquire top bookings and accordingly customized the same by means of Amadeus system. • Instrumental in resolving customer complaints by performing required action and ensured that appropriate changes are made to resolve problems faced by customers to guarantee continuous enhancement and growth.