Alejandro Priego González

• Applications and systems management: implemented solutions on IaaS and PaaS. • Network and infrastructure support. • Multilingual client support: provided onsite support in French- and German-speaking regions. • Documentation and budgeting. • Technological optimization SaaS.

• Updated commercial applications, designed manuals, and implemented solutions. Result: 95% adoption within 3 months. • Managed customer support with Salesforce and Genesys. Result: Reduced response times by 40% and customer satisfaction to 90% in 6 months. • Resolved breakdowns and maintenance issues. Result: 30% reduction in incidents and 50% decrease in downtime. • Prepared detailed budgets and manuals. Result: 100% approval rate for budgets.

• Resolution of incidents with Remedy Force and in person. Result: improved resolution times and high satisfaction. • Configuration of accounts in Office365 and Active Directory. Result: fewer errors and increased efficiency. • Maintenance of hardware (iPhones, scanners, etc.). Result: reduced failures and improved operation. • Purchase and supply of equipment with WorkDocs. Result: optimized resource provision. • Creation of manuals with Asana. Result: accurate and accessible documentation.

• On-site and remote support (Team Viewer). Result: increased efficiency with team growth from 80 to 120 people. • Administration of Office365, McAfee, and Active Directory. Result: stability and security maintained during expansion. • Wi-Fi configuration. Result: improved connectivity for all. • Setup and inventory control. Result: optimized resource management and efficient inventory handling.

• Support across Spain with Remedy Force, Sentinel One, and other tools. Result: managed 30-60 daily incidents with improved resolution metrics. • Migration from Office 2007 to Office 365 ProPlus and license management. Result: smooth and uninterrupted transition. • Configuration of network printers. Result: reduced issues and improved printing. • Use of CMD, Netflow, and associated applications. Result: efficiency in network and application management.