Alexander Bargstädt
Angestellt, Head of Retail Customer Relationship Management Development Europe, Volkswagen Financial Services
Braunschweig, Deutschland
Über mich
Executive leader with 15+ years of experience in automotive sales, after sales & marketing, thereof 8+ years in captive finance & insurance. Result driven and ambitious, with strong leadership and communication skills. Successful management experience since 2014 on senior level in Europe and Asia. Extensive intercultural competence supported by extended stays in various European markets, India, UAE and South Afrika. Proven track record of achieving company value, leading customer centric and digital transformations and implementing operational excellence.
Werdegang
Berufserfahrung von Alexander Bargstädt
Bis heute 1 Jahr und 11 Monate, seit Juli 2022
Head of Retail Customer Relationship Management Development Europe
Volkswagen Financial ServicesLeading strategy and implementation of a centralized customer relationship management solution using Salesforce.com to harmonize and professionalize sales & marketing activities in 16 European markets within the most strategic digital and customer-centric transformation project of the company
2 Jahre und 2 Monate, Mai 2020 - Juni 2022
Program Manager Global Customer Relationship Management Development
Volkswagen Financial ServicesWas part of the management team driving the digital transformation of our global customer relationship management activities, one of the top strategic programs within the company
5 Jahre, Mai 2015 - Apr. 2020
Deputy Managing Director / Director of Business Transformation & Strategy
Volkswagen Financial ServicesLed all the strategic business initiatives for the Indian market to improve customer satisfaction as well as operational excellence while acting as part of the general management team and deputy Managing Director / CEO; drove M&A activities to acquire the online lending platform KUWY as local business lead to transform Volkswagen Finance India’s business model towards an online lending brokerage model
2 Jahre und 11 Monate, Juni 2012 - Apr. 2015
Senior Manager of Product & Market Management for Service Products
MAN Truck & Bus AG
Lead department for product and price management as well as market steering for repair and maintenance contracts, extended warranties and mobility service products worldwide
3 Jahre und 1 Monat, Juni 2010 - Juni 2013
Project Leader / Senior Manager within the AfterSales
MAN Truck & Bus AG
Lead department for portfolio management of all strategic after sales projects within MAN Truck & Bus headquarters - Headed the introduction of a new competitor benchmarking based spare parts pricing and discount strategy and rolled it out in Europe, Middle East and Africa - Led project to strategically reposition MAN service contracts by defining the strategy and business model, streamlining the portfolio, updating cost calculation and revamping the marketing and branding concept
2 Jahre und 2 Monate, Apr. 2008 - Mai 2010
Assistant to the Executive Board Member for Marketing, Sales & Services
MAN Nutzfahrzeuge AG
Had the opportunity to serve as Assistant to the Executive Board and gained insights into all functions in sales, marketing and after sales/ service
5 Monate, Nov. 2007 - März 2008
Management Trainee in Sales & Marketing
MAN Nutzfahrzeuge AG
Was able as management trainee to rotate through various division of the sales department including Sales Strategy and Use Car Sales while being mentored by a member of the top management
Ausbildung von Alexander Bargstädt
1 Monat, Juni 2009 - Juni 2009
MAN General Management Programme
Wissenschaftliche Hochschule für Unternehmensführung (WHU)
1 Monat, Apr. 2009 - Apr. 2009
MAN General Management Programme
University of Oxford, Saïd Business School
2 Jahre, Okt. 2005 - Sep. 2007
Global Studies
Sophia University (Tokyo, Japan)
Suma Cum Laude
3 Jahre und 9 Monate, Sep. 2001 - Mai 2005
Economics, Asian & Middle Eastern Studies
University of Pennsylvania (Philadelphia, USA)
Dean’s List, Phi Beta Kappa, Magna Cum Laude
Sprachen
Deutsch
Muttersprache
Englisch
Muttersprache
Japanisch
Gut
Französisch
Grundlagen
Spanisch
-
Hindi
-