Alexander Schumann

Technology Engineer | Head of Infrastructure | ISO 27001 | GRC | Infrastructure Expert | Information Security Expert | Information Security Manager | Infrastructure Engineer | Networking

I joined Evros as a Transition Manager and Technical Account Manager and acting Service Delivery Manager. My role is a mixed role whereby I interface between all departments, Professional Services, Sales, Pre-Sales, Consultants and the customers directly. - Project Implementations - Supporting the sales team and presales, Managed Services for Transitions and new opportunities - Team management

AVP – Unified Communications Senior Engineer as an internal Subject Matter Expert for Citi, developing and engineering the technology infrastructure Strategy, Design, solutions and standards for Citi’s global Unified Communications, “Building the Bank”. Working on products that provide Video Conference, Audio Conference, Web Conferencing, Audio and Video Streaming. Responsibilities include engineering of Microsoft, Citrix, Cisco, WebEx and other Unified Communications technologies.

Responsible for the design, implementation and health checks of client Infrastructure. Advising Service Desk Engineer on best practise and provide training to Engineers. - SC 2010, 2012 DPM installation and configuration - Windows 2012 implementation - SAN, DAS Installation and configurations (FC, iSCSI) - Clients Infrastructure technology review and optimisation - Training technical support teams

Responsible as the lead for design and hands-on implementations for all Windows server environments in a multi datacentre environment and all global offices.

I provided a wide range of technical skills from software and hardware installation, including server installation and configuration. The role required me to collaborate with many technical teams to advise, troubleshoot, support, build, configure systems and application servers. - Installed and support for Windows 2003/2008 and Red Hat Linux images. - Regular global business trips for server installation, hardware and OS upgrades - Supported a geographically distributed production environment

My responsibility was to understand the needs of the business and implement the necessary infrastructure requirements. I provided technical and managerial skills together with commercial awareness. - Developed and managed the annual IT budget - Managed additional IT staff and contractors locally and remotely in the Irish and UK office - Managed multiple operational projects, changes and initiatives simultaneously and remotely - Managed the helpdesk - Policy review and process development

IT contracting to Accenture, Celanese AG and HB Fuller. Some of my key contributions to these companies have been: - Managed Windows 2003, DNS, Active Directory, Exchange 2003, RAS, File/Storage servers - Created detailed documentation of systems and processes to allow agents to resolve clients issues more efficiently - Managed projects as required by clients