Alexandra Tatu

Supervising four teams in -End of Lease- and -Custom Invoicing- for Dell Financial Services, with a total of 20 operators. Ensuring that they are motivated and work in line with company's targets and performance standards, delivering a high quality customer service. Responsible for making sure that any gaps in performance and quality are quickly identified, addressed and solved.

Posting all incoming payments from customers (checks, wire transfers, ACH) according to the given instructions. Team Leader activities: allocating tasks to collection team, resolving problems, developing a strategy in order to achieve deadlines, managed the flow of day to day operations.

Working closely with the management, making decisions, deputizing for them and delegating work to others in the manager’s absence. Managed supplier accounts (internal and external partners) in order to ensure excellent cooperation. Managed contracts with a total value over 60 Million Euro, in order to ensure that terms and payment deadlines are fulfilled.

General administration of the company and activity coordination, promotion and account management tasks.

Developed and executed a comprehensive relationship management and business development plan for customers and prospects. Significant focus time spent managing the customer and prospect database with the purpose of identifying needs and solutions.

Responsible for presenting all the necessary information required by business customers related with bank’s products and services; maintaining and developing existing business relationships with the purpose of transforming the outcome in sales opportunities. Providing support for companies, consultancy on payments methods, saving and credit options, along with information regarding the costs of the products and services in terms of profitability.

Responsible for meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response. Identifying and addressing client needs by actively promoting relevant bank solutions, referring on as appropriate; upholding high standards of quality and quantity ensuring accuracy of work as well as speed of delivery.