Amber Heyman

Bis 2017, Fachhilferzieherin, GFAJ e.V.
Berlin, Germany

Fähigkeiten und Kenntnisse

Marketing
Layout
Graphic Design
Print Production
Copy Writing
German language
Customer Service
Administrative Support
Operations
Research Writing
German Literature
History

Werdegang

Berufserfahrung von Amber Heyman

  • Current 12 years and 10 months, since Aug 2013

    Freelance Designer, Marketing Coordinator and Customer Relations Representative

    SPB-Tours- Your Personal Guided Tour Operator- Berlin

    Create and implement marketing and social networking strategies Establish and maintain personal customer relation with guests and Tour Leaders Direct Sales, P2P marketing platforms, Newsletter Research consumer trends Develop strategies based on consumer statistics

  • Current 14 years and 5 months, since Jan 2012

    Founder- Freelancer for Hire

    Amber Heyman Grafix & Kommunikation- Client Services- Berlin

    • Create, develop, translate, acquire, execute, and maintain quality and consistent content for websites based on management priorities, policy directives, and goals. • Monitor web usage and provide statistics for management reporting. • Ensure the website design and content meets the organization standards. • Write and edit web content that can be read by search engines and online audiences (SEO). • Optimize web content using required style guides and graphic standards. • Review website regularly to e

  • 2 months, Aug 2017 - Sep 2017

    Fachhilferzieherin

    GFAJ e.V.

    Während dieses Praktikums habe ich in kurzer Zeit einen guten Einblick in die täglichen Arbeitsabläufe sammeln können. Auch der Umgang mit den Kindern war erfolgreich. Insbesondere das Erfolgserlebnis einem polnischen Jungen bei der Integration in seine neue Umgebung unterstützt und ihn in seiner sprachlichen Entwicklung geholfen zu haben, hat mir gezeigt, dass ich in der Lage bin eine unverzügliche Verbindung zu Kindern herstellen zu können.

  • 6 months, Mar 2013 - Aug 2013

    Ghost & Independent Article Writer

    Optimized Scribes- Berlin/ Atlanta

    Write 6-10 independent articles on various topics in Health, Science, Sociology, Travel and Politics

  • 5 months, Oct 2012 - Feb 2013

    Marketing Coordinator, Designer, PR, Customer Relations Representative

    Riviera Lust European Institut of Tantra- Berlin

    Riviera Lust is an individually owned start up business located in Nice, France. I was first contacted to provide content writing and translation services and shortly thereafter, I was asked to build a new website and take charge of marketing, organizing, and planning. Front End Web Design, Content Development, Content Writing, Administrative Organization, Marketing Strategy and Execution, Social Networking, Customer Service for Direct Contact, Sales

  • 2 months, Jan 2012 - Feb 2012

    Freelance Content Writer

    EnaiKoon- Berlin

    • Translate product marketing sheets from German to English • Responsible editing, translating, developing content for Internet media communications • Write unique titles and product and services descriptions • Review and edit articles for quality assurance • Responsible for developing content for brochures and web sales • Write quality content for blogs and press releases

  • 2 months, Nov 2011 - Dec 2011

    Freelance Content Writer

    Jobmonitor24.com- Berlin

    • Create and write all web content for start-up company using SEO marketing techniques • Develop pages and marketing strategy with CEO • Monitor sales statistics and implement new strategies based on responses • Provide customer service via inbound call-center

  • 8 months, May 2011 - Dec 2011

    Marketing Assistant

    DB Kommunikationstechnik GmbH- Berlin

    • Organization and execution of direct marketing activities • Project manager for the revisions of the layout of all print materials and all content • Creation of print materials, flyers, advertisements, posters, and product sheets • Production of promotional materials and give-a-ways • Participation in events and trade organization • Creation of extensive presentation materials in PowerPoint • Development of promotional concepts and graphics • Design, review and maintenance of online content and dat

  • 2 years and 10 months, Aug 2008 - May 2011

    International Student Advisor and Administrations Manager

    Kaplan Test Prep and Admissions- Atlanta USA

    • Provide technical, sales, and administrative services to all international, graduate and pre-college students • Advise 400+ students, teachers, and potential new clients • Supervise and coordinate with different departments the daily and monthly schedule of tasks for all student advisors • Maintain, coordinate, and order all marketing materials • Prepare, design, and distribute all print marketing materials

  • 3 months, Jun 2010 - Aug 2010

    Marketing Assistant

    Pfizer Pharma GmbH, Berlin

    • Provide Administrative support to Primary Care Division in Marketing • Create marketing presentations, catalogs, and in-house media databases for sales teams • Research and document medical protocols to maintain accessibility to up-to-date guidelines • Translate marketing proposals, materials, and document translation English-German • Evaluate potential outsourced multimedia marketing agencies to find the most creatively advanced combined with superior anatomical knowledge for the most economical valu

  • 1 year, Sep 2008 - Aug 2009

    Head Waitress/Bartender

    Ethyl's Diner-Roswell USA

    • Customer Service and sales • Train all front house service to maintain establishment image • Prepare weekly product order • Maintain inventory and check in all product deliveries

  • 4 years and 4 months, May 2004 - Aug 2008

    Dinner Theater Head Waitress/ Trainer

    AMC Buckhead Backlot- Atlanta USA

    • Train, mentor and motivate wait and support staff in operations and increasing sales • Monitor customer service for multiple auditoriums and provide staff feedback/training • Welcome 100+ audiences for sold-out screenings with theater orientation/movie introduction

  • 1 year and 5 months, Aug 2004 - Dec 2005

    Regional Sales and Customer Service Training Supervisor

    Torrid- plus Size Women's Clothier- Atlanta-Marrietta USA

    • Developed and implemented plan for inventory and sales tracking system • Train new employees on sales techniques at two locations • Lead daily team meetings targeting corporate goals and conveying sales strategies

  • 1 year and 10 months, Aug 2002 - May 2004

    Shift Manager

    Caribou Coffee- Atlanta USA

    • Customer Service and product knowledge • Track inventory and product ordering • Train and mentor employees • Prepare weekly employee schedule • Daily cash auditing and make bank deposits

  • 1 year and 1 month, Aug 2002 - Aug 2003

    Customer Service and Shipping & Receiving Manager

    Stein Mart- Retail- Atlanta USA

    • Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. • Compute amounts, such as space available, and shipping, storage, and demurrage charges, using calculator or price list. • Confer and correspond with establishment representatives to rectify problems, such as damages, shortages, and non-conformance to specifications. • Requisition and store shipping materials and supplies to maintain inventory of stock. • Reco

  • 1 year and 1 month, May 2001 - May 2002

    Client Administrative Services Specialist

    HQ Global Workplaces- Massechusetts USA

    • Provide 250+ plus clients of corporate leasing company with administrative support • Conference, Teleconference, and reception coordinating • Marketed the services of a one-person office to exceed income goals and redirect projected growth • Duties included: spreadsheets, databases, PowerPoint presentations, marketing plans, inventory, creating and printing Corporate Identity packages • PeopleSoft billing and provide software support • Telephone switchboard operations

Ausbildung von Amber Heyman

  • 2 years and 5 months, Jan 2009 - May 2011

    German Literature and History

    Georgia State University

    German Film, Linguistics, German Society, Politics, and History, German Literature and Poetry, European Union, Anthropology, Post War Architecture

  • 3 months, Jun 2007 - Aug 2007

    Berlin Architecture

    Lexia International

    Berlin Architecture

  • 3 years and 8 months, Jan 2005 - Aug 2008

    International Relations

    Oglethorpe University

    Philosophy, Human Nature and the Social Order, German Holy Roman Empire, US Foreign Policy, Post War German History, Cold War Germany, Prewar German History, Economics

  • 2 years and 1 month, Aug 1998 - Aug 2000

    Graphic Design

    Art Institute of Atlanta

    Print Production, Marketing, Advertising, Layout, Photo Restoration, Illustration, Package Design, Brand Identity, 3D Design, Web Design

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    B1-B2 (Gute Kenntnisse)

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