Dipl.-Ing. Amer Hamdan

• Implemented and manage Hyper-Converged 380 & dHCI 2.0, Dell PF, VMware vSphere ESXi, VCenter, Replication, and SRM environments while monitoring services using HPE IMC Network Monitoring & Management Systems. • Maintain and administer the Microsoft SQL Server databases and always-on availability group for 1 main sites and a DR site. • Protect and ensure infrastructure stability by partnering with the SFD IT Security Office team to implement new solutions including SIEM logging system and Carbon Black.

• Lead the implementation and migration of core Microsoft technologies for clients. • Manage provisioning and provide operational support for physical & virtual servers and associated storage & infrastructure. • Provide Tier 2 and Tier 3 technical support for assigned business applications including Microsoft Active Directory, MS Exchange, and O365 Hybrid setups and migrations.

• Install & maintain new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Make recommendations for future upgrades. • Maintain network and system security. • Analyze and isolate issues. • Support LANs, WANs, network segments, Internet, and intranet systems. Note: I'm in horizlaw company because of cadgulf, they placed me on site, (Contract)..

• Manage the daily operations of a computer network with 13 servers while conducting regular evaluations of IT systems and providing recommendations for future planning and development of resources for a 60-person company. • Managed updates and installation of new software and hardware components to scale IT services with business operations. • Ensured data storage is safe and secure while training coworkers on network security requirements and best practices.

• Receive calls from customers. • Assist customers with their concerns. • Provide solutions to the concerns of the customers regarding their problem on their appliance or gadgets. • Further explains to the customers the provided instructions with their technical problems. • Discuss the instructions to the customers as clearly as possible. • Encode important details about the customers and the computer or appliance. • Politely greet and finish the transaction with the customers.