Dipl.-Ing. Amer Hamdan

Professional experience for Amer Hamdan

• Current , since Dec 2017

  On site system engineer

  SFD - Sharjah Finance Depatrment

  Managing the (HPE) Hyper Converged (HC) 380 which is provides an all-in-one compute, software-defined storage, and software-defined intelligence virtualization solution for medium-sized businesses and enterprise remote offices.

• Current , since Aug 2013

  System Engineer

  Cad gulf

  • Involve planning, implementation & troubleshooting of infrastructure solutions IBM, HP, Dell and Storage, Symantec Backup Exec, and Disaster Recovery, VMware Hypervisor (ESXi), Microsoft Hyper-V. • Participate in presales meetings besides preparing BOQ, designing Server / Storage / Backup Solutions, Implementing / Documenting (Technical Write) solutions, troubleshooting, and project management.

• 3 years and 3 months, Aug 2014 - Oct 2017

  IT Executive

  Horizons & Co Law Firm

  • Install & maintain new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Make recommendations for future upgrades. • Maintain network and system security. • Analyze and isolate issues. • Support LANs, WANs, network segments, Internet, and intranet systems. Note: I'm in horizlaw company because of cadgulf, they placed me on site, (Contract)..

• 9 years, Sep 2004 - Aug 2013

  IT Manager

  syriansoft

  Reports to the senior Administrative officer in addition manage and provides hardware/software maintenance, training and consultation, also recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

• 6 years and 10 months, Sep 2006 - Jun 2013

  Technical Support agent

  SCS-NET

  • Receive calls from customers. • Assist customers with their concerns. • Provide solutions to the concerns of the customers regarding their problem on their appliance or gadgets. • Further explains to the customers the provided instructions with their technical problems. • Discuss the instructions to the customers as clearly as possible. • Encode important details about the customers and the computer or appliance. • Politely greet and finish the transaction with the customers.