Ana Leandro

- Market Research regarding the printing industry; - Coordination of promotional actions and campaigns on behalf of the company, including advertisement, press releases, Newsletter mailings, Marketing information and customer-service programs, as well as participation in international trade shows; - Account management;

- Customer Service by handling contacts via e-mail and telephone regarding reservations inquiries and other information requests, on behalf of the group touristic units; - Management the E-commerce of the group (websites content, special offers and availability update); - Participation in national travel fairs and events, in order to promote the touristic units directly to the consumer as well as to network with partners and new business opportunities;

- Account management: orders follow-up; complaints management; prospecting new business opportunities within the international markets; - Export Assistance: proformas; invoicing; preparation and submission of international public tenders;coordination of export/import air and sea transportation.

- To prospect new business opportunities; - To support the communication with the clients, in terms of the preparation of commercial offers and order follow-up.

On behalf of the Working Group for the Portuguese Presidency of the European Union 2007: - Information and news compilation regarding the thematic of Discrimination; - Reporting and briefing; - Follow up the transposition of the international law directives into the Portuguese legal framework; - To assist in the development of new approaches and lobbying activities on behalf of Portuguese and international authorities and other entities.

Master Thesis: "The involvement of the consumer within Crowdfunding: an exploratory analysis" (2015)

Specialization in International Relations