Anders Selin

Responsibilities: • Handling and solving cases assigned to Second Line support and coordinate cases with Third Line support • Help support-team and BU’s on request • Notify clients and stakeholders on critical incidents • Point of contact for third party integrations and suppliers • User administration in Visma EasyCruit • Documentation of existing and new processes • Knowledge sharing • Testing of new product development • Working in database • Working with EasyCruits API for integrations

Responsibilities: • Handling and solving cases assigned to Second Line support and coordinate cases with Third Line support • Help support-team and BU’s on request • Notify clients and stakeholders on critical incidents • Point of contact for third party integrations and suppliers • User administration in Visma EasyCruit • Documentation of existing and new processes • Knowledge sharing • Critical case handling and escalations/workarounds

Responsibilities: • Technical and user-end support for applicants and clients using Visma Recruit and Visma Easycruit via phone and case handling. • Case handling/escalations in Salesforce to 2nd level and 3rd level if necessary. • Troubleshooting and creative solutions for client issues.

• Analyzing and evaluating CSR’s communication with customers and agents via both phone and email • Gathering and analyzing the information to assure the improvement of processes (both internal processes as well as partners) • Improvement of performances by providing feedback • Creating training material and internal user manuals • Communication of new product releases and service and providing feedback regarding new product releases and services

• Supervisor escalations for all Nordic languages • Coaching sessions, follow up sessions, side by side activities with CSR’s, and listening to quality analyst evaluations • Listening to customer surveys to find improvements, callback to customers if bad survey was provided to find solution for issue or feedback about CSR – coaching and feedback provided to CSR • Creating salary sheets and presenting billing hours for partners

Responsibilities: • Swedish and English customer and agent support via both phone and case handling in Salesforce • IT-support, creative solutions, troubleshooting and implementation of long term solutions and improvements of processes, both internal and partner