Andisheh Zandi

Leading development team, Working with clients or Internal teams on fit gap analysis and problem solving, define problems, analyzing data, establishing facts and drawing valid conclusions, translate the business requirements into Epics and User Stories, Responsible for Product Backlog creation and grooming to decompose/estimate Epics, User Stories and customer issues, Ensure the development team understands the functional and/or technical requirements in the product backlog to the level needed

24x7 IT Operations Support and Service Level Management, lead Tier 1 and Tier 2 Support team, deep data analyzing, coding, troubleshooting and database performance tuning and complicated reporting, ITIL knowledge, analyze and review service performance against the SLA and OLA, Client facing both ground and senior level.

24x7 EDW Operation Support, lead Tier 1 and Tier 2 Support team of BI support developers and analysts, Maintained and improved the ETL jobs and related Data Warehouse models and objects. Client handling and communication at both ground and senior level. Handling multiple priorities at the same time. Negotiated and agreed with the Service Level Agreements with the Customer

Collected and organized large-scale data sets to analyze and described business processes and practices. Mined, cleansed and organized data to produce executive reporting and KPIs. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data and information and Strong attention to detail and accuracy. Knowledge of and experience with OBIEE reporting package, ETL tools, Oracle database

PL/SQL Developer in Telecommunication CRM, Order Management Support team. Provide Level 1 and Level 2 operation support. Follow Incident, change and problem management process (Using Remedy and ITSM tools) Working in customer Care environment and supporting them by providing solution or immediate workaround. Following with Level 3 team to fix problems and repeated Incidents by providing complete analysis, data and proper logs.

Working with Oracle developer 9i (Report builder, Form builder) to provide sales Application and reporting tools. Involve in design, develop, test, implementation and production support. Working with Finance, Sales, Marketing and Customer Care team to consider their requirements to improve performance or fixing the system bugs.

Computer Software Engineering